Field Service
- Functional area: Service
- Country: United States (Washington, Oregon)
- City: Portland
- On-Site/Remote: Remote
- Brand: Leybold
- Company name: Leybold USA Inc
- Date of Posting: April 3, 2024
Industrial Vacuum Field Service Technician
Location: Ideal commute or relocation to the Pacific Northwest (Oregon, Washington)
Relocation Assistance is available.
This position could require frequent travel dependent upon home location and distance to customer sites within the assigned region. Travel could be up to 50%, overnight, and for multiple days.
Mission of the Job
We at Leybold Vacuum, part of the Atlas Copco Group, believe that there is always a better way. This spirit drives us to provide leading-edge technology, sustainable products, and the best service to our customers around the globe.
That's where you come in – we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with a great compensation package, comprehensive wellness, and benefits programs.
The Field Service Engineer is responsible for: Installs, analyzes, troubleshoots, maintains and services Leybold vacuum pumps and related equipment (mechanical and electrical) in the field. Improve sales of spare parts, service repairs and other aftermarket services within an assigned geographical territory and assigned target main accounts.
Main Responsibilities:
- Work with local account managers and service organization to increase sales of spare parts and aftermarket services of Leybold and Brand X products and helps to identify and penetrate new accounts within assigned regions.
- Installs, analyzes, troubleshoots, maintains and services Leybold pumps and related equipment (mechanical and electrical) in the field.
- Achieve budget goals for sales of spares and aftermarket services.
- Support new product qualifications and installations.
- Provide technical advice, assistance and product training to customers.
- Maintain relations between the customer and Leybold on field service and aftermarket sales matters.
- Determine and recommend which products or services best fit the customers' needs.
- Together with sales, identifies areas for product improvement or needs for new products.
- Maintain historical log of site visits and write trip reports and continue to follow-up on activities to ensure customers' needs have been satisfied.
- Assist Sales Channels in selling our products and services by providing technical expertise to prospective and established customers.
- Increase employee's knowledge of Leybold products by facilitating installation, startup, and maintenance of related equipment.
- Help develop additional field service staff.
- Other duties as assigned.
Physical Demand and Work Environment
The physical demands described here are representative of those that must be met by an employee to perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Conditions of Employment:
- You must submit an OSHA Respirator Medical Evaluation Questionnaire and pass a pulmonary function test.
- Will utilize a full-face respirator.
While performing the duties of this job, you are exposed to work near moving mechanical parts and outdoor weather conditions. You are frequently exposed to fumes or airborne particles. You are occasionally exposed to work in high, precarious places; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually loud. Work may involve moderate exposure to unusual elements, such as extreme temperatures, dirt, dust, fumes, smoke, unpleasant odors, and loud noises.
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use stairways to climb to multiple floors within office building, and talk or hear. The employee is occasionally required to use hands and fingers to type or dial, climb or balance, stoop, kneel, crouch or crawl, and reach with hands and arms. You must occasionally lift and/or move up to 20 pounds. Your work will require frequent computer use. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus.
This position could require frequent travel dependent upon home location and distance to customer sites within assigned region. Travel could be up to 50%, overnight, and for multiple days.
LEYBOLD USA INC. is an Equal Opportunity Employer – M/F/Disabled/Veterans
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Skills/Knowledge/Experience:
Perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job, you will be expected to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Education level
- Associate degree in technical related field or equivalent field experience.
Relevant Previous experience
- 2 years or more of field service experience
Knowledge areas/Skills
- Individuals with vacuum technology experience a plus. (e.g., vacuum systems, turbopumps, dry pumps, booster pumps, leak detectors, rotary vane pumps, vacuum gauges and cryo pumps)
- Ability to develop strong customer relationships and promote aftermarket sales and service.
- Working knowledge of electronics, electrical systems and mechanical aptitude.
- Demonstrated urgency to respond to customer requirements.
Other requirements
- Organizational, written, and oral communication skills.
- Work with minimal supervision and be a self-starter.
- Working knowledge of personal computer environments (i.e. Microsoft office).
- Valid driver's license required.
Scope of the Job:
- Geographical scope of the role: Domestic Travel, based Northeast US.
- Interaction skills required for the role: Face-to-face, written, and verbal.
- Internal and external factors which would affect this role: travel, weather, parts availability, etc.
- Pattern of work cycle: travel planning, prioritize work assigned, and no coordinating required.
- Money Measures – none
- People
- The number of people reporting to the role (if any) – none
- The number of people/functions to whom a service is provided – potentially entire customer base.
In Return, We Offer
- We believe there is always a better way. Open for change and feedback is what defines our culture.
- We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.
- The safety and well-being of our employees is important to us.
- We offer a great compensation package (Relocation Assistance, Medical, Dental, Vision, Vacation, Sick, Holiday Pay, 401k, Paternal and Maternal leave, relocation assistance, short-term and long-term disability and more)
About Leybold
Leybold employs people on four continents. Many of them have a scientific or technical focus. Their knowledge, creativity and experience are essential for our success.
The demands of the high-tech industry and the cultural diversity in our globally active company also contributes to an attractive and stimulating working environment at Leybold. Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams.
Leybold is part of the Vacuum Technique Department of the Atlas Copco Group. The Group's sustainable approach also determines our visions and values. Different training and further education programs are available, to enhance technical know-how and systematically expand skills. Because only great ideas accelerate innovation.
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