Field Service Engineer 1
- Functional area: Service
- Country: Philippines
- City: Philippines
- On-Site/Remote: On-Site
- Brand: Atlas Copco, Leybold, Edwards
- Company name: Atlas Copco (Philippines) Inc.
- Date of Posting: April 15, 2024
- Last date to apply: May 14, 2024
The Role:
This Field Service Engineer to provide the highest levels of field service and technical support which will directly drive the development and grow sales and service business for all VTS brands including Atlas Copco, Edwards and Leybold vacuum. Areas of support typically cover installation, commissioning, maintenance & troubleshooting of all VTS products as well as technical support across all three brands of products, with key areas of focus being Safety, Quality and Customer satisfaction.
Main Responsibilities:
• Complete installation and comissioning of vacuum pumps and vacuum systems for all VT brands including Atlas Copco, Edwards and Leybold vacuum with designated region of responsibility
• Provide service support, both in-house and field based service, for all products VT brands including Atlas Copco, Edwards and Leybold vacuum
• Delivery of technical support to internal and external stakeholders, including failure analysis, good vacuum practice, safety etc.
• Assist in developing the region with the aim of increasing service revenue and performance, whilst providing a high level of customer satisfaction
• Promote Preventative Maintenance (PM) and Contract Maintenance (CM) contracts
• Ensuring that all field service activities are conducted within the boundaries of VTS health and safety policies. Risk control elements covering all relevant aspects of the field service role must be adhered to at all times
• Able to provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
• Able to use SAP to accurately capture service-related information as determined by the scope of responsibility for creation of field service notifications and orders, through to completion.
• Arrange de-contamination of pumps and equipment using local contractors if and where required
• Provide on-site and in-house product training for all stakeholders
What you can expect from us:
• A friendly, family-like atmosphere
• Plenty of opportunities to grow and develop
• A culture known for respectful interaction, ethical behavior and integrity
• Potential to see your ideas realized and to make an impact
• New challenges and new things to learn every day
• Access to global job opportunities, as part of the Atlas Copco Group
What we expect from you:
• Minimum 2 years of field service experience in a relevant or related industry, ideally with a strong customer facing experience, vacuum equipment service and repairs, and service co-ordination experience
• Recognised mechanical / electronics trade or similar preferred
• Experience with VT branded equipment (Atlas Copco / Edwards / Leybold) or similar competitor equipment highly advantageous
• Good understanding of vacuum applications
• Previous experience with electronic vacuum gauges and instrumentation control systems, including installation, calibration and diagnosis via required communications protocol
• Experience with SAP or C4C CRM will be an advantage but not essential
• Forklift licence Electrical connect / disconnect licence preferred but not essential
• Knowledge of Microsoft Office applications
• Able to work independently
• Good interpersonal skills, meticulous in work and strong team player
• Possess very positive attitude and excellent customer relationship
• Good organization and time management skills
• Strong analytical, planning, and forecasting skills
• Result-oriented, able to multi-task in a fast-paced environment
• Strong customer orientated attitude with a self-starter attitude
• Geographical scope of the role: Philippines
• Location: Philippines
*Local employment package will be offered for this role*
Start a journey of endless opportunities
At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for the future.
We believe that passionate people make it happen. You are a brand ambassador and our face towards our customers. With us you drive your own professional journey and you are empowered to act.
We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.
Each and every one of us should feel respected and be treated fairly and equitably. We embrace differences and strive to have a workforce that reflects the societies in which we operate, with a good balance of women and men in leading roles. We are committed to promoting equal opportunity in our hiring and promotion processes.
