Adam Ross Shortlisted for Engineer of the Year at the IP&E Awards
Always putting the customer first!
We are delighted to announce that Adam Ross has been shortlisted for Engineer of the Year by the IP&E Awards. Since joining Leybold in 2008 as Field Service Engineer in the UK, as part of a team of six, Adam has progressed to Technical Support for EMEA North & East. A large territory, of many customers and numerous applications.
Adam is an outstanding example of innovation, resourcefulness and customer focus within the vacuum engineering profession, with his pragmatic approach to challenges. He is committed to bringing practical solutions to complex issues which bring real value to customers, having gained expertise on a range of Leybold products, from DRYVAC to SCREWLINE, as well as T5 qualifications for VACUBE and SOGEVAC. In addition to knowledge and experience of our competitor pumps.
He is responsible for monitoring the product analysis and reporting system to ensure that warranty matters are dealt with effectively, reduce customer turn-around-time, creation of warranty reports and reporting into our business. He also supports the development of new products by making improvement proposals, providing input to our business on the development of new products, and participating in engineering projects which require specific technical support.
“With Adam customer support is not just about ticking boxes, he listens to the customers challenges to understand what they are trying to achieve, then works with them to share his wealth of experience and knowledge to provide a suitable resolution. Always putting the customer first and looking at long term solutions rather than the short-term fix. Many of the solid relationships we have with customers now are based on interactions with Adam.” Paul Carroll, UK Service Manager Leybold
The winners will be revealed at a free-to-attend online ceremony on 25 October 2023, and you can register for free to take part. The IP&E Awards showcase a variety of visions of industrial excellence linked to each of the award categories, reflecting the diversity and best-in-class quality which are synonymous with UK industry.
Adam Ross, shortlist - Engineer of the Year:
This award recognises an engineer who has distinguished themselves through their demonstrated commitment to innovation and excellence in engineering, together with professional leadership.
Adam Ross, shortlist - Engineering Education:
Recognising individuals or organisations for their significant contributions to engineering education, such as developing educational or training programmes or mentoring upcoming students or apprentices.
You can see the full short list here
Good Luck Adam, and congratulations to all the finalists, we'll be watching on 25th Oct!
