As a Service Engineer you are our brand ambassador and our face towards our customers. You will be providing best in class field service and support at our customer sites, and represent our pioneering Leybold brand. You will carry out repairs and maintenance, acquisition of assignments, perform leakage testing and troubleshooting. You will be joining a team with passion for success, for both our business and our customers.
- Build-up customer relationships and identifying business opportunities whilst being on site so we remain “First in mind- First in choice”.
- Proactively identifying opportunities for the sales teams which will support the growth or our Customer Centre.
- Providing technical support in the form of troubleshooting either by phone, email or on site – keeping the customer informed at all times.
- Sharing lessons learnt to enhance personal knowledge, promote knowledge-sharing and to foster teamwork and collaboration amongst colleagues
- Communicating our service capabilities and other relevant activities to our customers
- Collaborating with the internal teams to find optimal solutions in case of breakdowns
- Work according to the company's safety guidelines 100% safety 100% of the time
What we expect of you?
We are looking for the following:
• Graduated as Mechanical Engineer or comparable
• 3-5 years of professional experience as service technician ideally in vacuum technology
• Technical expertise, combining mechanical and electrical components
• Technical and application knowledge, ability to constantly learn and develop
• Aspiration to keep up to date with latest technology developments, such as IoT, connectivity etc
• Able to build strong customer relationships
• Comfortable in face to face interactions with the customer and be strongly service minded
• Able to work by yourself, with a solutions focused mindset
• Show initiative, agility and integrity
• Customer orientated and reliable
• Excellent communication skills to work at all levels within an organization
• Very good knowledge of the Dutch, French and English language in both word and writing
• Open and approachable
What you can expect from us?
At Leybold you will start a journey of endless opportunities. We offer a diverse culture and one where you can thrive.
We offer a compressive package consisting of:
- highly competitive salary
- performance related bonus
- excellent benefits
We strongly believe in challenging the status quo, always looking for a better way. Our leading-edge technology and great ideas enable us to innovate for a sustainable future. We believe that passionate people make it happen. Because of this, we provide endless opportunities for you to develop and grow, and to drive your own professional journey. Our entrepreneurial ethos enables people to feel empowered in making a real difference and helps contribute to the quality of life for people everywhere.
The history of Leybold spans a period of over 170 years. Our mission is to drive sustainable, profitable growth aligned with our core values of interaction, commitment and innovation. We employ people on four continents. Many of them have a scientific or technical focus. Their knowledge, creativity and experience are essential for our success.
Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group. The Group's sustainable approach also determines our visions and values.
The demands of the high-tech industry and the cultural diversity in our globally active company contribute to an attractive and stimulating working environment at Leybold. Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams. We offer a wide range of training and further education programs, to enhance your know-how and to systematically expand skills.
Because only great ideas accelerate innovation.
Leybold is where it begins – Pioneering products. Passionately applied.