Your future job

The Role

To facilitate growth of our company’s service program through strong commitment to the delivery of high quality customer service to all VTS customers. Plus, ensure that the customer’s expectations are met every time. To provide timely service support for technical problems, monitoring, testing, and Demonstrations that result in minimizing downtime, reducing costs, or promoting our Product capabilities in the case of a test or demo. To be responsible for troubleshooting, repairing, and installing parts as needed to maintain the equipment. To provide commissioning at Customers.

Tasks:

  • Repair and Maintenance of vacuum equipments at customer site
  • Repair and Maintenance of vacuum equipments in the workshop
  • Start –up and commissioning works
  • Processing of warranty claims and complaints
  • Providing technical support in the form of troubleshooting either by phone or on site
  • Provide training for distributors and customers on all relevant features and benefits of using our products and consumables
  • Communicate service and other relevant activities to Customer and VTS Operations Manager. This would be through daily service reports or relevant forms, e-mail and telephone communications
  • Identify Service and Equipment sales opportunities and generate leads for the Sales team

What you can expect from us? 

This is where it begins - Pioneering products - Passionately applied

  • At Leybold we believe in  challenging the status quo, always looking for a better  way
  • Our leading-edge technology and great ideas enable us to innovate for the future
  • We believe that passionate people make it happen
  • You are a brand ambassador and our face towards our customers
  • With us you drive your own professional journey and you are empowered to act

What we expect of you? 

  • Mechatronic service technician (m/f/d)
  • Technical expertise, combining mechanical and electrical components
  • Aspiration to keep up to date with latest technical developments
  • Fluent in French. Excellent verbal and written English required
  • First experience in a service position in an industrial and highly technical environment
  • Knowledge in vacuum technology will be a plus
  • Basic IT knowledge (MS Office, SAP preferred)
  • Must be able to work autonomously and in a structured way
  • Driving license
  • Availability to travel through France
  • Behaviour and soft skills:
    • Keep commitment to customers
    • Work with the Atlas Copco „The Way“
    • Be confident  to be an important face to the customer and be strongly service minded
    • Show courage and integrity
    • Demonstrate efficiency and accuracy
    • Learn to develop and update skills
    • Sharing expertise and experiences with others to ensure lessons learned
    • Effective and clear communication

About Leybold

Leybold employs more than 1700 people on four continents. Most of them have a scientific or engineering background.
Their knowledge, creativity and experience are a prerequisite for the pronounced innovativeness of the company and hence for its success.

The requirements of high-tech industry and the cultural diversity of our global company provide for an attractive and stimulating working environment.

We therefore look for employees who do not only have the required technical skills but also have extensive soft skills and are able to work in and with international project teams.

For this reason, we place great importance on staff development and a continuous exchange of knowledge. Various education and training programs provide technical know-how and enhance basic skills. Thus, the personal development of each employee is promoted systematically.


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