Service Sales Development Manager

  • Función: Servicio
  • Ubicación: Export, Boston, Philadelphia, Pittsburgh, Richmond, Charlotte, Nashville, Atlanta, Jacksonville, United States (Tennessee, Pennsylvania, North Carolina, Massachusetts, Georgia, Florida)
  • Application Period: 14 octubre 2020 – 24 noviembre 2020

Your future job

Mission:

Technical and Commercial leadership role for a portfolio of Leybold Service products. Primary conduit for service related activity with global product management group, including pricing structure, marketing plans, new product launch and product training.

Develops knowledge and understanding of the competitor products and markets for the service portfolio of products.

Resource to all North American  Sales Channels for service contracts, retrofits, upgrades, in-house repairs, and pool pumps.  Close working partnership with technical support group in service.

Responsibilities:

  • Has primary responsibility for the portfolio of the Leybold Services Product range
    1. Develops and implements strategies to increase revenue from field service, upgrades, in-house repairs, training, and spares:
      • Price Structure
      • Product management & launch
      • Marketing – aid in definition and prioritization of messaging in cooperation with NA and Global Service Marketing
  • Primary contact point for Account Managers, Sales Managers, and Key Account Managers.
    1. Support sales in carrying out operations reviews at accounts to secure repeat orders and present service as a differentiator to successfully penetrate new business.
    2. Drives all customer issues to closure or initiates support from HQ as needed.
  • When called upon, aids Technical Support group for service product related questions.
  • Supports continuous improvement of service business performance by:
    1. Profitable growth by expanding service market share in North America
    2. Increasing revenue for field service, upgrades, in-house repairs, training, and spares
    3. Improving operational efficiency in service and administrative functions within the company.
  • Trains Leybold sales channels and sales support functions on developing and selecting Leybold’s service offerings
  • Prepares materials for presentations and makes service sales presentations.
  • Supports new applications, start up assistance, and qualifications at customer site during test phase.
  • Develops application knowledge of Leybold services and products and how they are used in the Advanced and PI market segments.
  • Develops a working knowledge of the Industrial and HV Product competition (product and pricing) to input to global product management and to assist in development of valued added sales message.
  • Supports service warranty claims and escalations and drive customer satisfaction
  • Lead, supervise, and develop direct reports as needed for this position.
  • Support regional warranty claim decisions.

Qualifications:

  • B.S. degree in a technical related discipline is preferred, or at least 5 years experience in sales or servicing a technical product, or product management support. Vacuum Industry preferred.
  • Strong application experience with MS office software programs.
  • Excellent oral and written communication skills.
  • Overnight travel is required, up to 50%.

Equal Opportunity Employer/Affirmative Action Employer – M/F/D/V

What we expect from you:

  • A broad knowledge and experience in Sales or Servicing a technical product
  • Business development skills
  • Excellent communication, administrative, and interpersonal skills
  • An intermediate of higher knowledge and use of Microsoft Office, SAP and Manufacturing systems (SAP) software will be required
  • Proactive and self-motivated. High attention to detail
  • A flexible approach and ability to work under pressure
  • Understanding of vacuum theory or principles is a plus

What you can expect from us:

  • Excellent working conditions and benefits
  • Part of the Atlas Copco Group with a wide-reaching internal job market
  • Work in a global diverse and dynamic environment 
  • You can grow with us: we always look for internal candidates before checking the market and have training and development programs 
  • We have a friendly, family-like atmosphere – and that is not just a claim on the wall, it’s a true fact 
  • You can be creative and promote your own ideas 
  • Every day brings new challenges and new things to learn

About Leybold

Leybold employs people on four continents. Many of them have a scientific or technical focus. Their knowledge, creativity and experience are essential for our success.

The demands of the high-tech industry and the cultural diversity in our globally active company also contributes to an attractive and stimulating working environment at Leybold. Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams.

Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group. The Group's sustainable approach also determines our visions and values. A wide range of training and further education programs are available, to enhance technical know-how and systematically expand skills. Because only great ideas accelerate innovation.


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