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Conduit for service related activity within their assigned region, working with and supporting account managers and field service in the achievement of the sales plans, service products forecasting and increasing business. Develops knowledge and understanding of the competitor products and markets for the service portfolio of products.  Resource to assigned regional Sales Channels for service contracts, retrofits, upgrades, in-house repairs, and pool pumps. 

  1. Has primary responsibility for the portfolio of the Leybold Services Product range
    • Develops and implements strategies to increase revenue from field service, upgrades, in-house repairs, training, and spares:
      • Support Price Structure
      • Support management & launch
      • Support Marketing – aid in definition and prioritization of messaging in cooperation with NA and Global Service Marketing
  2. Primary contact within assigned regions for Account Managers, Sales Managers, and Key Account Managers.
    • Support sales in carrying out operations reviews at accounts to secure repeat orders and present service as a differentiator to successfully penetrate new business.
    • Drives all customer issues to closure or initiates support from HQ as needed.
  3. When called upon, aids Technical Support group for service product related questions.
  4. Supports continuous improvement of service business performance by:
    • Profitable growth by expanding service market share in North America
    • Increasing revenue for field service, upgrades, in-house repairs, training, and spares
    • Improving operational efficiency in service and administrative functions within the company.
  5. Trains Leybold sales channels and sales support functions on developing and selecting Leybold’s service offerings
  6. Prepares materials for presentations and makes service sales presentations.
  7. Develops application knowledge of Leybold services and products and how they are used in the Advanced and PI market segments.
  8. Develops a working knowledge of the Industrial and HV Product competition (product and pricing) to input to global product management and to assist in development of valued added sales message.
  9. Supports service warranty claims and escalations and drive customer satisfaction within region.
  10. Maintain working partnership with technical support group in service.
  11. Manage regional house accounts and support third party service providers (3PSP) and distributors through regional sales channels.

Qualifications:

  • B.S. degree in a technical related discipline is preferred, and at least 3 years of experience in sales or servicing a technical product, or product management support.
  • Knowledge in vacuum Industry preferred.
  • Strong application experience with MS office software programs
  • Excellent oral and written communication skills.
  • Overnight travel is required, up to 50%.

About Leybold

Leybold employs more than 1660 people on four continents. Most of them have a scientific or engineering background.

Their knowledge, creativity and experience are a prerequisite for the pronounced innovativeness of the company and hence for its success. The requirements of high-tech industry and the cultural diversity of our global company provide for an attractive and stimulating working environment. We therefore look for employees who do not only have the required technical skills but also have extensive soft skills and are able to work in and with international project teams.

For this reason, we place great importance on staff development and a continuous exchange of knowledge. Various education and training programs provide technical know-how and enhance basic skills. Thus, the personal development of each employee is promoted systematically.


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