Telemarketing und Customer Care (m/f)

Leybold employs more than 1 660 people on four continents. Most of them have a scientific or engineering background. Their knowledge, creativity and experience are a prerequisite for the pronounced innovativeness of the company and hence for its success. The requirements of high-tech industry and the cultural diversity of our global company provide for an attractive and stimulating working environment. We therefore look for employees who do not only have the required technical skills but also have extensive soft skills and are able to work in and with international project teams. For this reason, we place great importance on staff development and a continuous exchange of knowledge. Various education and training programs provide technical Know-how and enhance basic skills. Thus, the personal development of each employee is promoted systematically.

  • Target group: Professionals/Graduates
  • Location: Barcelona, Spain
  • Start date: Immediate start

Responsibilities

  • Following a working Telemarketing year’s plan
  • Investigating new markets and research potentials
  • Work closely with service sharing contacts and leads to increase both sales and service visits
  • Contact new customers and arrange visits for external sales force
  • Working with the Sales Force getting feedback from visits
  • Contacting customers who contact the company for the first time via email/website to arrange an initial visit
  • Coordinate exhibitions and rolling seminars
  • Researching new online advertisement to boost company image
  • Ensure corporate guidelines are upheld in the country
  • Producing Newsletters/Advertisements/Flyers
  • Innovative customer gift ideas
  • Establish market share gathering information on current installed equipment including
  • competitors equipment
  • Know your competitors, customers and record this data
  • Up- to- date customer database
  • Grow the number of customers
  • Maintain and completely update customer contact data
  • Newsletter and Emailing to customers
  • Generate quotations, control orders and follow up payments
  • Credit control & trade control
  • Handle customer complaints
  • Accept calls, written communication or emails from customers and develop such calls to maximize their potential
  • Organization of business travel

We expect

  • Studies in Administration or Marketing
  • First experience in back office
  • Native Spanish, Good command of English and Portuguese

We offer

  • Excellent working conditions
  • Part of the Atlas Copco Group with a wide-reaching internal job market
  • You can grow with us: we always look for internal candidates before checking the market and have training and development programs
  • We have a friendly, family-like atmosphere – and that is not just a claim on the wall, it’s a true fact
  • Every day brings new challenges and new things to learn

Contact:

Personnel manager: Carmen Sanz, Customer Care & Office Coordination
Phone number: +34 93 666 43 11

Send applications to:

carmen.sanz@leybold.com

Apply now