Technical Sales Support (m/f)

Italy - Cologno - (Milan)

Leybold employs more than 1660 people on four continents. Most of them have a scientific or engineering background. Their knowledge, creativity and experience are a prerequisite for the pronounced innovativeness of the company and hence for its success The requirements of high-tech industry and the cultural diversity of our global company provide for an attractive and stimulating working environment. We therefore look for employees who do not only have the required technical skills but also have extensive soft skills and are able to work in and with international project teams. For this reason, we place great importance on staff development and a continuous exchange of knowledge. Various education and training programs provide technical know-how and enhance basic skills. Thus, the personal development of each employee is promoted systematically.

The objective of the position is to increase order intake by supporting the Sales Engineers regarding technical questions, prepare and follow-up quotations and overall support the Sales and Service team in Italy and Switzerland. This role will work with internal and external customers in a supportive and productive way in support of the goals of the company and not just the individual department. He/she will work with colleagues in Italy, Switzerland and Divisional roles in Germany/England.

  • Target group: Professionals/Graduates
  • Location: Cologno (Milan) , Italy
  • Start date: Immediate start

Responsibilities

  • Technical support to customers and to the Sales & Service Engineers
  • Receive customer and team inquiries, concerns and requests about products and services via telephone, email
  • Prepare technical documents in public tenders
  • Sear for technical solutions and respond to customers
  • Liaise with Product Management and Systems department in order to get the required information and solutions
  • Contribute to operational efficiency and productivity of sales team by providing support and solutions for all kind of technical and commercial questions
  • Stay up to date on technical information, changes and updates
  • Accept and give telephone calls from/to customers in order to investigate needs
  • Prepare quotations in order to sell technical components (fittings, pumps, gauges, spare parts etc.) or service activities (repair, maintenance etc.)
  • Support customer complaint process by providing technical solutions
  • Collect data from service and sales engineers on installed base of other manufacturers
  • Establishing market share by gathering information competitors. Know your competitors customers and record this data
  • Use and develop CRM system for customer contacts

We expect

Experience requirements

  • Min 1 year experience in Technical Support of a Sales & Service organization

Knowledge

  • Excellent verbal and written Italian and English, German and/or French would be an advantage
  • Confident in interaction with end customers
  • Strong customer and target orientation

Educational requirements

  • Degree or vocational training in engineering, physics and/or business administration

Personality requirements

  • keep commitment to customers
  • Work with the Atlas Copco "The Way"
  • Be confident to be an important face to the customer and be strongly service minded
  • Show courage and integrity
  • Demonstrate efficiency and accuracy
  • Learn to develop and update skills
  • Sharing expertise and experiences with others to ensure lessons learned
  • Effective and clear communication
  • Be open and approachable

We offer

  • Excellent working conditions
  • Part of the Atlas Copco Group with a wide-reaching internal job market
  • You can grow with us: we always look for internal candidates before checking the market and have training and development programs
  • We have a friendly, family-like atmosphere – and that is not just a claim on the wall, it’s a true fact
  • You can be creative and promote your own ideas
  • Every day brings new challenges and new things to learn

If you are interested, then convince us of your qualifications by submitting your complete application, including your salary expectations and possible starting date. Our HR Manager Wilko Westphal will be happy to answer any questions you may have in advance by calling + 49 (0) 221 347-1704. Please send your application preferably by e-mail to wilko.westphal@leybold.com.

Apply now