Responsibilities

  1. Has primary responsibility for the portfolio of the Leybold Services Product range
    1. Develops and implements strategies to increase revenue from field service, upgrades, in-house repairs, training, and spares:
      1. Price Structure
      2. Product management & launch
      3. Marketing – aid in definition and prioritization of messaging in cooperation with NA and Global Service Marketing
  2. Primary contact point for Account Managers, Sales Managers, and Key Account Managers.
    1. Support sales in carrying out operations reviews at accounts to secure repeat orders and present service as a differentiator to successfully penetrate new business.
    2. Drives all customer issues to closure or initiates support from HQ as needed.
  3. When called upon, aids Technical Support group for service product related questions.
  4. Supports continuous improvement of service business performance by:
    1. Profitable growth by expanding service market share in North America
    2. Increasing revenue for field service, upgrades, in-house repairs, training, and spares
    3. Improving operational efficiency in service and administrative functions within the company.
  5. Trains Leybold sales channels and sales support functions on developing and selecting Leybold’s service offerings
  6. Prepares materials for presentations and makes service sales presentations.
  7. Supports new applications, start up assistance, and qualifications at customer site during test phase.
  8. Develops application knowledge of Leybold services and products and how they are used in the Advanced and PI market segments.
  9. Develops a working knowledge of the Industrial and HV Product competition (product and pricing) to input to global product management and to assist in development of valued added sales message.
  10. Supports service warranty claims and escalations and drive customer satisfaction
  11. Lead, supervise, and develop direct reports as needed for this position.
  12. Support regional warranty claim decisions.

We expect

  • B.S. degree in a technical related discipline is preferred, or at least 5 years experience in sales or servicing a technical product, or product management support. Vacuum Industry preferred.
  • Strong application experience with MS office software programs.
  • Excellent oral and written communication skills.
  • Overnight travel is required, up to 50%.

We offer

  • A comprehensive benefits scheme.
  • Member of a multi-national company with a wide-reaching internal job market.
  • A placement in an international location.
  • Building a career in a fantastic and forward-looking company.

Apply now with registration