Field Service Engineer (m/f)

Chessington/ Home Based

Leybold employs more than 1 660 people on four continents. Most of them have a scientific or
engineering background. Their knowledge, creativity and experience are a prerequisite for the pronounced innovativeness of the company and hence for its success. The requirements of high-tech industry and the cultural diversity of our global company provide for an attractive and stimulating working environment. We therefore look for employees who do not only have the required technical skills but also have extensive soft skills and are able to work in and with international project teams. For this reason, we place great importance on staff development and a continuous exchange of knowledge. Various education and training programs provide technical Know-how and enhance basic skills. Thus, the personal development of each employee is promoted systematically.

  • Target group: Professionals/Graduates
  • Location: Chessington, Great Britain
  • Start date: Immediate start

Responsibilities

Maintenance of vacuum components at customer facility in the South England area or base facility in Chessington
· Handling of maintenance tasks on site for Leybold vacuum components and systems as well as third party providers' vacuum components according to prescribed (ISA) guidelines, if possible at the customer on site (minimum requirement: restoring functionality for the customer);
· Ensuring the functionality of the vacuum components (if necessary, application consulting) in order to avoid unnecessary failures


Repair of vacuum components at customer or base facility in Chessington
· Repair, disassembly and assembly of Leybold vacuum components and systems as well as third party providers' vacuum components according to prescribed (ISA) guidelines, if possible at the customer on site (minimum requirement: restoring functionality for the customer);
· Establishing reason for failure and error; Checking operation of appropriately repaired equipment;
· Conducting electrical safety inspection (ELSI), with commensurate liability

Start-up
· Start-up at the customer after consulting the sales team or pump stand construction department
· Assembly and start-up of Leybold vacuum components and systems in the UK

Training
· Following instructions and completing training to the defined extent;
· If need be, practice-related customer training on site and providing customers with instructions for handling the delivered/present systems and components
· Instructing Leybold staff in maintenance work for vacuum components and systems from Leybold in the UK

Remote service
· Reading of measurement/pump data on site for the vacuum components and systems;
· interpretation of measured results and determination of critical pump conditions (condition monitoring);
· setting parameters and returning to default setting

Customer communication / acquisition of deployment and maintenance orders and contracts
· Independent scheduling of deployments after discussing work and times with customers and customer service headquarters;
· contacting customers in order to acquire additional deployments (maintenance) orders;

Management of replacement parts
· Independent managing of replacement part storage in vehicle
· Refill orders and filling of replacement parts at base, in consultation with colleagues

Guarantee repairs; handling complaints
· Completing repairs arising from customer complaints
· Setting the required replacement parts, technical findings for cost estimate

Reporting
· Preparing individual reports for later invoicing
· Preparation of complaint reports for providing feedback to customer complaint management

We expect

Experience requirements

- Relevant qualification in mechanical/electronic engineering (BTEC/ONC) or degree.
- Field service work in service industry as Mechanical / Electronic engineer.
- Suitable vacuum pump repair skills and full apprenticeship, advantageous

Educational requirements

- Good secondary school education grades and any further qualifications.
- Relevant qualification in mechanical/electronic engineering (BTEC/ONC) or degree

Knowledge

- Knowledge of vacuum pump repairs
- Good English
- Efficient to produce detailed reports and communicate between customer and office
- High level of cleanliness of work

Personality requirements

- Good communication skills
- Self-motivated and a mind to learn
- Customer focused, good communication and interpersonal skills

We offer

  • International career opportunities within the Atlas Copco Group
  • Attractive compensation and benefits package
  • You can grow with us: we always look for internal candidates before checking the market and have training and development programs
  • We have a friendly, family-like atmosphere
  • You can be creative and promote your own ideas
  • Every day brings new challenges and new things to learn

Contact

Please send your application to our Service Manager  Paul Carroll (paul.carroll@leybold.com).

 

 

Apply now