Field Service Engineer (So. California)

Leybold offers a wide range of advanced vacuum solutions for use in manufacturing and analytical processes, as well as for research purposes.

The company's core capabilities centre on the development of application and customer specific systems for the creation of vacuum and extraction of process gases.

Leybold´s ability to meet highest requirements of most complex applications gives our customers the competitive edge to succeed. High duty processes in metallurgy, clean-room conditions at worldwide renowned institutes for research and development, or coating applications of minute dimensions – Leybold offers highest performance.

  • Target group: Professionals/Graduates
  • Location: San Diego / Los Angeles, United States of America
  • Start date: Immediate start

Responsibilities

 

- Works closely with local account managers and service organization to increase sales of spare parts and aftermarket services Leybold and Brand X products and helps to identify and penetrate new accounts within assigned regions
- Installs, analyzes, troubleshoots, maintains and services Leybold Vacuum pumps and related equipment (mechanical and electrical) in the field
- Support the sales team for sales of spares and aftermarket services
- Supports new product qualifications and installations
- Provides technical advice, assistance and product training to customers
- Maintains relations between the customer and the organization on field service and aftermarket sales matters.
- Determines and recommends which products or services best fit the customers' needs
- In conjunction with sales, identifies areas for product improvement or needs for new products
- Maintains historical log of site visits and writes trip reports and continues to follow-up on activities to ensure customers’ needs have been satisfied
- Assist Sales Channels in selling company’s products & services by providing technical expertise to prospective and established customers
- Increases employee’s knowledge of Leybold products in effectively facilitating installation, start-up, and maintenance of related equipment
- Helps develop and train additional field service staff

 

We expect

- Working knowledge of electronics, electrical systems and mechanical aptitude
- Strong organizational, written and oral communication skills
- Basic computer skills and working knowledge of personal computer environments (i.e. Microsoft office, etc.

- A.S. degree in technical related discipline or 5 years of field service experience. Individuals with vacuum technology experience is a plus.  (e.g., vacuum systems, turbopumps, drypumps, booster pumps, leak detectors, rotary vane pumps, vacuum gauges and cryopumps)

- Individuals who have the ability to develop strong customer relationships & promote Aftermarket sales and service
- Works independently with minimal supervision and is a self-starter
- The ability to get along with others and engage them in projects or activities
- Demonstrated sense of urgency to respond to customer requirements
- Safety conscious
- Customer support / satisfaction
- Excellent communication skills to work at all levels within an organization
- The ability to concentrate for extended periods of time
- The ability to shift focus from one task to another
- The ability to prioritize tasks effectively
- The ability to remain calm in emergency situations

- Valid driver’s license required
- Up to 60% domestic and international travel (primarily domestic)

We offer

- A comprehensive benefits scheme
- Member of a multi-national company with a wide-reaching internal job market
- A placement in an international location
- Building a career in a fantastic and forward-looking company


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